The travel day did not start well. You know the drill: construction, lines, multiple delays, blah blah blah. I arrived at the airline check-in counter hot, sweaty and bent out of shape. But a calm, friendly counter agent had just the ticket: a welcoming word and a persuasive argument for upgrading to business class. Let me be clear: I was traveling on my own dime, not the company's. The offer was attractive. I said yes.
And after the jam-packed flight was delayed for the third time — the last of which took place while we sat in the plane, waiting for some fuel issues to be resolved. Oh, the stream of cool air, the roomy seat and all the Coke Zero I could drink. So happy. So productive! So grateful! So spoiled! So free from hassle!
I have seen the promised land. Please don't make me go back to coach.
That is where I am destined to return. But this was a nice little mini-vacation, thanks to Abdullah. That was the name of my personal airline upgrade advisor. My seatmate (who also upgraded based on his advice) agreed that Abdullah more than earned his money today. We also agreed that we will be recognizing his efforts to customer service!
Georgia Confidential 